Having problems using the greatest Visual Mastering software of the century? Use this area of the Forum to post your technical questions to Earle and Paavo regarding Har-Bal or ask questions regarding how to work on a certain area of the software? Post away!
There has been a discussion over at KVR about various Mastering/Eq software and Harbal was mentioned. It was also mentioned that there does not seem to be any kind of demo available to try anymore...is that the case ?
I have had a look around on the site and couldn't find a demo but, if it exists its a bit too buried for people to find I think.
I'm glad I have mine (hows the next version coming along, please tell me it will include morphing and the ability to use a VST plugin before final output ?)but, I think for potential new customers you have to make a demo more visible/available.
The reason why we don't have a demo is because it is a pain to maintain and virtually no one was interested in it. For those reasons I let it fall by the way side.
As Zumbido said, the 30 day money back guarantee is effectively a demo as we refund no questions asked if the purchaser is not satisfied. I can see this to be a problem for those who don't have credit cards but for those that do it shouldn't be, unless they don't trust us, but without some level of trust how can anyone do business.
On Zumbido's question, we do get refund requests and we honour all of them but the rate is small. At a guess it is around 1% of all sales ending in refunds, the rest are happy customers. The case we have had for dishonouring a refund request was one made six months after the purchase. I think that is perfectly justifiable from our point of view.
On the other hand, I'm perfectly happy to refund Har-Bal should you run into issues where the software will not run properly (ie. crash) at any time past the purchase date as it presents an impediment to them using the software. I've offered on a number of occasions but none of those people took me up on it, presumably because they needed and were prepared to find another machine to run it on.
I guess that people do not expect a 30 day return policy on software (Thank Microsoft and others for that: open this packet and it's yours, don't come crying to us if it doesn't work )
I have been perfectly happy with Harbal from day one of purchase, way back at version 1.
It's other peoples loss for not trying...
)